You may be eligible for a refund or re-delivery under the following conditions (if you contact us within 14 days of the estimated delivery date, and provide your order number and any required proof):
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We sent the wrong item.
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The package is lost (tracking shows no update for more than 15 days).
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The package was delivered but arrived damaged — customer must report within 3 days of delivery and provide photos of the damage.
Please note — we do not accept refund or re-delivery in these cases:
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Customer simply changes their mind or doesn’t like the item.
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Customer asks to cancel the order after it has already shipped.
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Delivery failure due to incorrect address or recipient unavailable.
If a return (or exchange) is accepted:
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Items must be returned in original, resalable condition (with original packaging / tags, unused, unworn, etc.).
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Return shipping cost is the responsibility of the customer, unless the return is due to our error (wrong item shipped, or damaged upon arrival) — in that case we cover the return shipping (or offer re-delivery).
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Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days (or re-ship a replacement).
How to submit a request:
Email us with your order number, photos (if applicable), and a brief explanation of the problem.